Shipping Policy

Thank you for shopping with ONENESS.

Please review the following information regarding order processing, shipping, and delivery.

Order Processing

Orders are processed Monday through Friday, excluding weekends and holidays.

Processing times may vary during product launches, promotional events, holidays, or periods of increased order volume. Orders are processed as quickly as possible in the order they are received.

Once an order has been submitted, we cannot guarantee changes or cancellations.

Shipping

Shipping rates and available delivery methods are calculated at checkout based on the destination and selected service.

Estimated delivery dates are provided by the shipping carrier and are estimates only. ONENESS does not guarantee delivery dates and is not responsible for delays resulting from carrier operations, weather, customs, or other circumstances outside our control.

Risk of loss and title for purchased items pass to the customer upon delivery to the shipping carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

ONENESS is not responsible for delays, returned shipments, or additional shipping charges resulting from incorrect or incomplete shipping information. If a package is returned to us due to an undeliverable address, additional shipping charges may apply before the order can be reshipped.

Tracking Information

Tracking information will be provided via email once your order has shipped.

Please allow the carrier time to scan and update tracking information after the package has been accepted into its network.

Delivered, Lost, or Damaged Packages

If your tracking indicates that your package has been delivered but you are unable to locate it, we recommend contacting the shipping carrier and checking with neighbors or other members of your household before contacting us.

Claims for lost or damaged shipments may require cooperation with the shipping carrier’s investigation process. ONENESS will assist when reasonably possible but is not responsible for packages confirmed as delivered by the carrier.

Multiple Orders

Orders are processed individually and cannot be combined after they have been placed.

International Orders

International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customers are responsible for complying with all applicable import regulations in their destination country. ONENESS is not responsible for packages delayed, refused, or returned by customs authorities.

Product Packaging

Manufacturer packaging, including shoe boxes, is intended to protect the product during shipping and storage. Minor cosmetic wear to packaging may occur during transit or handling and does not constitute a product defect. ONENESS cannot guarantee collector-grade packaging.

Questions

For questions regarding an existing order, please contact our Customer Service team through our Contact page. We will respond as promptly as possible during normal business hours.