USA Customers - Please visit our Return Center. Begin the process by entering the email associated with your order. Please read below for term of eligible return and instructions for an International return.
RETURNS, REFUNDS, and EXCHANGES are accepted for up to 10 business days of customer's original purchase (with receipt or tracking number) for unworn, undamaged, unwashed, and non-modified merchandise. All merchandise must remain in its original packaging or with original packaging fully intact (including all tags).
Oneness Boutique refuses all refunds and exchanges on the grounds of the customer wanting to exchange 'older' merchandise for 'newer' merchandise within the 10 business day purchasing window.
All sales of special release items (i.e. any product with a release/launch date anywhere online or a release/launch date in the description), items marked down on our website, any and all items released or sold through Frenzy, and anything else marked FINAL SALE are nonrefundable, i.e. unable to be returned, exchanged, or canceled for any reason other than the receipt of damaged/defective item.
The customer is responsible for paying return shipping, unless the item is being returned because of a Oneness fulfillment error.
In the event that Oneness Boutique fulfills a customer's order in error (wrong size, wrong color, wrong product, etc), Oneness will facilitate an exchange to fulfill the originally purchased order; restocking fee will not be applied and Oneness will maintain the customer's shipping costs for this fulfillment. This clause applies solely to domestic customer's only. NOTE: It is the sole responsibility of our non-domestic (international) customer's to ship the erroneous order/product to our facility; at which point a return/exchange/fulfillment will be facilitated (including a reimbursement for return shipping; on a case-by-case basis).
All returns will be offered via original payment method (minus 10% restocking fee and shipping costs, as noted in our terms & conditions). Once your return is received and completed, please allow up to 5 business days for your refund to process on your original payment method.
All returns/exchanges are handled on a case by case basis at the discretion of the retailer. Oneness Boutique reserves the right to deny any returns, exchanges, and refunds.
Returns, exchanges, and refunds [if accepted/honored] will be processed at the moment of return. The customer will be responsible for all return shipping fees to our facility- Oneness Boutique is also not responsible for refunding original shipping for returned product.
Any items listed as 'SALE items' are not refundable and will not be accepted as a return; no exceptions. Further, any products returned to our facility without prior contact being made to a Oneness retail associate or store management will not be honored; product will be restocked into our inventory and NO REFUND WILL BE PROCESSED. Again, any 'blind' returns shipped to our facility without proper documentation or prior contact made to our facility WILL NOT BE HONORED.
If your return is received damaged or unsellable, we will not process your return.
To start a return, please follow these steps:
Please visit our Return Center. Begin the process by entering the email associated with your order.
Please send your return to:
ATTN: Returns Dept
250 Simpson Ave, Suite 145
Lexington, KY 40504
IMPORTANT: Include with your return, a note describing the nature of the return, your name, order number (if applicable) and e-mail address.
Your return or exchange must be postmarked no later than 10 days after your delivery date.
At the time of your return, you will be issued a refund to your original payment method (if criteria is met), minus the shipping costs and any applicable restocking fees. Please allow up to 5 business days for your refund to process on your original payment method.
Please call the shop with any questions: (859) 806-7172
All customers agree to our refund & returns policy once they visit onenessboutique.com. Oneness is legally covered by having this page visibly linked at the footer of every page of onenessboutique.com.