US Customers: Click here to access the returns center and begin your return. Please read below for terms.
International Customers: Begin your return by emailing email@example.com the details associated with your request. Please read below for terms.
IMPORTANT: Both US & International customers - please include in the box with your return; a note describing the nature of the return and your order number. This will ensure a quick turn around by our Returns Department.
RETURNS, REFUNDS, and EXCHANGES are accepted for up to 10 business days of customer's original purchase (with email receipt or tracking number) for unworn, undamaged, unwashed, and non-modified merchandise. All merchandise must remain in its original packaging or with original packaging fully intact (including all tags). Your return or exchange must be postmarked no later than 10 days after your delivery date.
THE USE OF ANY ROBOT, SPIDER, OR OTHER AUTOMATIC DEVICE OR SOFTWARE IN CONNECTION WITH THE SERVICES IS STRICTLY PROHIBITED. IN THE EVENT WE REASONABLY DETERMINE THAT ANY ORDER OR ATTEMPTED ORDER WAS MADE BY OR THROUGH USE OF ANY ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE HAVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO DENY OR CANCEL ANY SUCH ORDER, TO REFUSE TO ACCEPT ANY RETURNS OR OFFER REFUNDS, AND/OR TO CHARGE RESTOCKING FEES. 5% FEE ON ALL CANCELLED ORDER REQUESTS.
All sales of special release items (i.e. any product with a release/launch date anywhere online or in the product description on our site), Items that state they are not eligible for return in the product description, items marked down on our website, items discounted via use of a discount code, any and all items released or sold through Frenzy, and anything else marked FINAL SALE are nonrefundable, i.e. unable to be returned, exchanged, or canceled for any reason other than the receipt of a damaged/defective item.
The customer is responsible for paying return shipping, unless the item is being returned because of a Oneness fulfillment error.
In the event that Oneness Boutique fulfills a customer's order in error (wrong size, wrong color, wrong product, etc), Oneness will facilitate an exchange to fulfill the originally purchased order; restocking fee will not be applied and Oneness will maintain the customer's shipping costs for this fulfillment. This clause applies solely to domestic customers only. NOTE: It is the sole responsibility of our non-domestic (international) customer's to ship the erroneous order/product to our facility; at which point a return/exchange/fulfillment will be facilitated (including a reimbursement for return shipping; on a case-by-case basis).
Oneness Boutique refuses all refunds and exchanges on the grounds of the customer wanting to exchange 'older' merchandise for 'newer' merchandise within the 10 business day purchasing window.
All returns will be offered via original payment method if criteria is met (minus 10% restocking fee and shipping costs, as noted in our terms & conditions). Once your return is received and completed, please allow up to 5 business days for your refund to process on your original payment method.
If your return is received damaged or unsellable, we will not process your return.
Any products returned to our facility without prior contact being made to a Oneness retail associate or store management will not be honored; product will be restocked into our inventory and NO REFUND WILL BE PROCESSED. Again, any 'blind' returns shipped to our facility without prior contact made to our facility WILL NOT BE HONORED.
All returns/exchanges are handled on a case by case basis at the discretion of the retailer. Oneness Boutique reserves the right to deny any returns, exchanges, and refunds.
Please email any questions to firstname.lastname@example.org.
All customers agree to our refund & returns policy once they visit onenessboutique.com. Oneness is legally covered by having this page visibly linked at the footer of every page of onenessboutique.com.