Refund & Returns Policy
Heads up: We don’t offer refunds or returns for damaged, dented, or crushed shoe boxes. With the number of sneakers we ship out, it’s just not possible to guarantee every box arrives in perfect shape — but rest assured, all pairs are brand new and 100% authentic.
https://www.onenessboutique.com/pages/shipping-policy
Returns & Store Credit Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached and in its original packaging. You will also need the receipt or proof of purchase.
Original shipping charges are non-refundable. If an order qualified for free shipping, the actual shipping cost incurred by ONENESS may be deducted from the refund amount for returned items.
Store Credit Only
All approved returns will be issued as ONENESS store credit only.
We do not issue refunds to the original payment method.
Once your return is received and inspected, you will be issued a digital ONENESS store credit for the approved return amount (minus any applicable fees). This credit can be used on any future purchase at onenessboutique.com.
Starting a Return
To start a return, click here, locate the order containing the item(s) you wish to return, select the item(s)
If your return is approved, we will send instructions on how to create a return label and where to send your package.
Items sent back without first requesting a return through our return portal will not be accepted.
If you have any questions regarding a return, please contact us at
info@onenessboutique.com
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Order Cancellation
Once an order is placed, you will receive an order confirmation email.
For items that are not Final Sale, there will be a “Cancel Your Order” button in the confirmation email which may be used within 6 hours of placing the order.
You may also request cancellation by emailing info@onenessboutique.com prior to the order being shipped.
A 5% cancellation fee applies to cancelled orders to cover credit card processing and administrative costs.
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Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
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Non-Returnable Items
The following items cannot be returned:
• Sale items
• Gift cards
• Special release / launch products
• Items marked FINAL SALE
• Items discounted using a promo or discount code
• Items that state not eligible for return in the product description
• Perishable goods
• Personal care products
• Custom or special-order items
• Hazardous materials, flammable liquids, or gases
These items are not eligible for return, exchange, or cancellation unless the item was received damaged, defective, or incorrect.
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Exchanges
The fastest way to exchange an item is to return the original item and use your issued store credit to place a new order.
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International Returns
International customers must begin their return by emailing info@onenessboutique.com with their order details.
Customers are responsible for all return shipping costs, unless the return is due to a ONENESS fulfillment error.
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Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
All original shipping charges are non-refundable.
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Restocking Fee
All returns are subject to a 5% restocking fee, which covers credit card processing and administrative costs.
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Unauthorized Returns
Any products returned to our facility without prior approval through our return portal or customer service team will not be accepted.
Unauthorized returns will be restocked into inventory and no credit will be issued.
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Automated Purchasing / Bot Orders
The use of robots, bots, spiders, or automated purchasing software in connection with orders placed on onenessboutique.com is strictly prohibited.
If we determine that an order was placed using automated purchasing tools, we reserve the right to:
• Cancel the order
• Refuse returns
• Deny store credit
• Charge restocking or cancellation fees
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Agreement to Terms
By purchasing from onenessboutique.com, customers agree to all terms outlined in this Returns & Store Credit Policy.
THE USE OF ANY ROBOT, SPIDER, OR OTHER AUTOMATIC DEVICE OR SOFTWARE IN CONNECTION WITH THE SERVICES IS STRICTLY PROHIBITED. IN THE EVENT WE REASONABLY DETERMINE THAT ANY ORDER OR ATTEMPTED ORDER WAS MADE BY OR THROUGH USE OF ANY ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE HAVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO DENY OR CANCEL ANY SUCH ORDER, TO REFUSE TO ACCEPT ANY RETURNS OR OFFER REFUNDS, AND/OR TO CHARGE RESTOCKING FEES. 5% FEE ON ALL CANCELLED ORDER REQUESTS.