RETURNS, REFUNDS, and EXCHANGES are accepted for up to 14 business days of customer's original purchase (with receipt or tracking number) for unworn, undamaged, unwashed, and non-modified merchandise. All merchandise must remain in its original packaging or with original packaging fully intact (including all tags).
Oneness Boutique refuses all refunds and exchanges on the grounds of the customer wanting to exchange 'older' merchandise for 'newer' merchandise within the 14 business day purchasing window.
ALL SALES ARE FINAL on Oneness Boutique's sale items (this includes and is not limited to 'Instagram last sizes' and 'Twitter last sizes').
The customer is responsible for paying return shipping, unless the item is being returned because of a Oneness fulfillment error.
In the event that Oneness Boutique fulfills a customer's order in error (wrong size, wrong color, wrong product, etc), Oneness will facilitate an exchange to fulfill the originally purchased order; restocking fee will not be applied and Oneness will maintain the customer's shipping costs for this fulfillment. This clause applies solely to domestic Cx's only. NOTE: It is the sole responsibility of our non-domestic (international) Cx's to ship the erroneous order/product to our facility; at which point a return/exchange/fulfillment will be facilitated (including a reimbursement for return shipping; on a case-by-case basis).
All returns will be offered via STORE CREDIT ONLY; in the form of a Oneness Boutique gift certificate for the amount of the returned merchandise (minus restocking fee and shipping costs). The aforementioned gift certificate will be valid for up to one calendar year on ONENESS287.com and cannot be applied to in-store purchases, phone orders, or limited launch products.
All returns/exchanges are handled on a case by case basis at the discretion of the retailer. Oneness Boutique reserves the right to deny any returns, exchanges, and refunds.
Returns, exchanges, and refunds [if accepted/honored] will be processed at the moment of return. The customer will be responsible for all return shipping fees to our facility- Oneness Boutique is also not responsible for refunding original shipping for returned product.
Any items listed as 'SALE items' are not refundable and will not be accepted as a return; no exceptions. Further, any products returned to our facility without prior contact being made to a Oneness retail associate or store management will not be honored; product will be restocked into our inventory and NO REFUND WILL BE PROCESSED. Again, any 'blind' returns shipped to our facility without proper documentation or prior contact made to our facility WILL NOT BE HONORED.
If your return is received damaged or unsellable, we will not process your return.
The process to return SELLABLE merchandise to our facility is below:
ATTN: Returns Dept
431 Jersey Street
Lexington, KY 40508
Include with your return, a note describing the nature of the return, your name, order number (if applicable) and e-mail address.
At the time of your return, you will be issued an online gift certificate valid for onenessboutique.com for the price of the returned merchandise (if criteria is met), minus the shipping costs and any applicable restocking fees. Your online gift certificate will then be e-mailed to the e-mail address you provided.
Please call the shop with any questions: (859) 806-7172